Account & Data Deletion

Use this form to ask StellarSTB Inc. to delete information associated with your TV device or billing account. Most viewing data (profiles, playlists, watch history) stays on your TV — use Settings → User Data & Privacy or Delete profile in the app to erase it locally.

Find your Device ID in the app under Settings → About (also shown on the activation screen).

Device ID *

Letters and numbers only; spaces are removed automatically.

Email address (optional)

Include the email on your StellarSTB website account if you want us to match billing or login records.

What would you like to delete? *

Delete user data

Remove server-side data tied to this device (for example OpenSubtitles session tokens, optional diagnostic uploads, and activation metadata we are not required to retain). Your software license / device activation may remain active unless you contact support separately.

Delete user data and delete user account

Everything in “Delete user data,” plus deactivate this device’s license record and, if the email you provide matches a website account, request closure of that StellarSTB account (subject to legal and billing retention requirements).

I confirm that I am the owner of this device or authorized to make this request, and the information above is accurate.

Account & data deletion

Request received